Our cancellation policy
The standard cancellation deadline is 48 hours before your appointment.
Your final reminder email is sent exactly 48 hours before your appointment. A 2-hour grace period begins when this email is sent. After the grace period, the appointment will be treated as a late cancellation.
Late cancellations and missed appointments may result in the full appointment fee being charged or, where treatment has been prepaid as part of a package or funded by an insurer, the loss of one treatment session.
We understand that genuine emergencies can occur and exceptional circumstances may be considered at the clinic’s discretion.
Clients who repeatedly cancel appointments at short notice or fail to attend may be discharged from treatment. A maximum of three late cancellations and/or missed appointments during a course of treatment is permitted, after which the clinic reserves the right to discontinue treatment.
If your appointment is more than 48 hours away, you can cancel or reschedule directly through your Jane account.
Online cancellation is unavailable once the 48-hour cutoff is reached. During the 2-hour grace period, you can request cancellation or rescheduling by speaking directly to reception, emailing the clinic or completing the online cancellation request form on this page.
Weekend cancellations: If your 48-hour notice deadline falls over a weekend, you must still notify the clinic by email or submit the cancellation form. Our emails are monitored 24/7.
Please note: Voicemails do not count as valid cancellations. You must speak directly to reception, email the clinic or complete the online cancellation request form.
Submitting the form does not automatically confirm a cancellation. Please wait for confirmation from the clinic.