Our cancellation policy
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
We provide a one-hour grace period beyond the 48-hour deadline to allow for reasonable delays in contacting the clinic. After this period, the appointment will be treated as a late cancellation.
Late cancellations and missed appointments may result in the full appointment fee being charged or, where treatment has been prepaid as part of a package or funded by an insurer, the loss of one treatment session.
We understand that genuine emergencies can occur and exceptional circumstances may be considered at the clinic’s discretion.
Clients who repeatedly cancel appointments at short notice or fail to attend may be discharged from treatment. A maximum of three late cancellations and/or missed appointments during a course of treatment is permitted, after which the clinic reserves the right to discontinue treatment.
Cancellations and rescheduling requests must be made by telephone, email or the request form on this page so that we have a clear record of the request. Submitting the form does not confirm a cancellation; please wait for the clinic to confirm it.