Contact Us:

If you have any questions please feel free to get in touch with us and discuss your requirements with our team of experts.

01474612000

07799517773

Avenues Wellbeing Step by Step, 327 Broadway, Bexleyheath, DA6 8DT.

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FAQ’S

Where are you based? Is there parking?

We’re based inside the venue: Avenues Wellbeing: Step by Step, 327 Broadway, Bexleyheath, DA6 8DT. This is located next door to Crook Log Pharmacy and Better Gym, Bexleyheath.  

Free parking is available at the Asda Crook Log which is a 5-minute walk from the clinic.  

You may also find parking spaces on Pickford and Sandford Road which are the two roads opposite the clinic. Limited free spaces are available on both roads after 12:00pm on weekdays and all day on weekends. Alternatively paid parking options are also available as well in the Better Gym, Bexleyheath car park.  

Please be aware that you will need to download either RINGGO app or Y-Pay app to pay for parking in these locations. 

How much does it cost?

Prices vary depending on the service required. All our prices and service information is available on our prices/packages page or feel free to email or call for more information. 

Can I use private medical insurance and how can I claim?

Yes, we’re recognised by all major insurance companies including AXA, Nuffield Health, Aviva, Cigna, WPA, Vitality Health, Alliance and IPRS health.   

If you’re not sure if we’re recognised by your insurer, then please email or call us and we can provide further assistance.  

We ask all insurance clients to please provide your membership number and claim/authorisation number at the time of booking as we will need this information to charge your insurer for your appointment on your behalf.  

Please ensure you obtain full details of any excess or treatment limitations prior to commencing treatment as any shortfall will be payable by the client as per our terms and conditions.

What is your cancellation policy?

We ask that you provide a minimum of 24 hours notice for any cancellations or rescheduling of appointments. Any appointments cancelled outside of this notice period will result in a charge of 50% of the appointment cost. 

What is your complaints policy?

If for any reason you’re unhappy with the service you have received, please do not hesitate to email us and we will get back to you within 3 working days. We take all complaints very seriously and use the feedback to improve our service for all clients.

What payment methods do you accept?

We accept all major card providers including AMEX, Visa and Mastercard or cash payments for all our service. Payments must be made in full at the time of the appointment.  

Clinical FAQ's

What is involved in a physiotherapy assessment?

During your initial physiotherapy appointment you will first be asked to complete a registration document and consent form. If you’re attending from an insurance referral we ask that you bring photo I.D with you to your appointment.

The physiotherapist will then complete a subjective assessment which involves a question and answer session to obtain the history of your symptoms and any medical information we may require.

Following this a physical examination of the injured area is undertaken to enable an accurate diagnosis to be made.

After this your physiotherapist will explain in full your diagnosis and suggested treatment plan. there may also be time to complete a short 10-15 minute treatment depending on the complexity of the assessment required.

What should I wear?

Please ensure you wear appropriate clothing i.e. vest/shorts depending on the area being assessed as your therapist will need to see the area in order to accurately diagnose your problem.

If you forget to wear appropriate clothing do not worry, instead the therapist may ask you to remove or lift up any items of clothing hindering the view of the injured area.

Any clients wishing to bring a chaperone are more than welcome. Please call us prior to your appointment if you would like further clarification on the above.

How long will it take for my symptoms to recover?

Everyone is different and therefore may respond differently to treatment, majority of cases would expect to see some alleviation of symptoms after the first session.

However depending on the length of time symptoms have been present and severity of symptoms it may take a few sessions to notice a substantial difference in pain levels.

We do advise it is likely pain will increase slightly before improving following treatment due to the temporary inflammatory effects. This is nothing to worry about and we will always request feedback from your treatment at your next appointment to ensure you are on track for recovery.

Wellness FAQ's

How often should I receive a massage?

The recommended frequency will vary depending on many clinical factors as well as personal preference. We recommend weekly sessions for those requiring active treatment i.e. for stress relief, post sport/exercise or any conditions/injuries causing persistent pain. For maintenance massage we recommend a session every 3-4 weeks.

What do I need to wear to my massage appointment?

We recommend wearing loose comfortable clothing to your massage session. We will provide a sheet or towel over the body parts we don’t require access to during your massage appointment. You can also change into shorts or a vest if this is preferable for you.